Privacy

We will never share, sell, or rent individual pesornal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Return Process

Please contact our Customer Service department immediately as every returned item must be accompanied with a valid return authorization number.

•  All returns are authorized at the discretion of Scratchgolfshop.com.

•  Item(s) must be returned within seven (7) business days of receipt.

•  Item(s) must be in new and unused condition.

•  Item(s) must be returned in the method it was received.

•  Insurance is highly recommended as we will not be responsible for lost or damaged returns.

Please Note: If a credit is issued, a refund in the same form of payment originally used purchase can be expected within (30) thirty days after an item has been returned, inspected and is found to be in new and unused condition by Scratchgolfshop.com. A restocking fee of 15% may apply.

Frequently Asked Questions

Am I required to pay sales tax?

We are required to collect 8.10% sales tax in the state Arizona . This will be calculated automatically during the checkout process.

About Shipping:

Can I pick up my order?

Absolutely. Orders may be picked up at our facility Tuesdays and Fridays between 9am and 4pm. If these days and times are not convenient for you, please proceed through our checkout and we will be happy to ship your order. You may pay with money order, cashiers check, Mastercard, Visa, American Express, Discover or cash when you arrive at our facility. Please take note that there is a $5.00 pick up fee that will be added to the order. It is helpful to bring exact change for cash purchases (as we do not carry cash on the premises). Remember, 8.10% sales tax will be applied

When will my order be shipped?

Orders are shipped upon receipt of payment. Most orders received for in stock merchandise will be shipped within 24 hours. Please note: Saturday, Sunday and US Holidays are not considered days in transit so please plan accordingly. Shipping packages internationally can sometimes take 2-4 weeks to arrive.

How will my order be shipped?

Within the lower 48 United States , your order will be shipped by either UPS Ground or USPS priority mail. (Except for orders over 150 pounds, which are shipped freight within 3-5 days)

Can I track my order?

Yes, you will receive a tracking number via email when your order is shipped. You will be able to access the tracking information for your order after 8pm on the day shipped. Use the tracking number to check the location of your shipment 24 hours a day by logging on to: www.fedex.com or www.usps.com.

What if my order is damaged in shipping?

Please contact us immediately. Most carriers require original packing and immediate notification. Any delay in notifying us will affect your claim. You can find our information on the label on your package or e-mail us at support@arizonaswede.com

About International Shipping:

Do you ship to APO/FPO addresses?

Yes, simply select APO/FPO as the country in the drop down menu when you checkout. APO/FPO orders will be shipped via USPS priority.